Resources
Four Levels of Knowledge Management
When discussing what KM is encompassing it helps to take this schema based on David Gurtneen's discussion. SKMF has adapted his model to emphasize the leadership element which is decisive on the implementation of each of the first three levels.
SKMF has compiled a series of procedures, methods and tools for each of these four levels.
1. The first level is information management, which includes LLMs, AI etc. as well
(and for many organizations this is all there is to knowledge management)
2. Knowledge sharing, knowledge transfer and access to experts
3. Creating purpose, decision-making & innovation, creativity
4. Leadership and management support, without which the top three levels cannot be successfully implemented.
This model has proven usefull together with the 3 Sphere Model when discussing the steps an organization should consider in her journey towads KM excellence.
As a SKMF member you can download the slide in English, German and French.
more3 Sphere Model
3 Sphere Model is the fourth of five KM models developed within the SKMF community. We have introduced the new 3 Sphere Model for Knowledge Management at the SKMF roundtable at EPFL Lausanne in November 2017. It is based on work done at EPFL by Gil Regev and through AHT by Pavel Kraus.
In March 2021 an updated version of the 3 Sphere Model has been published in the curated dossier «Wissensmanagement quo vadis?» Part 2. of GfWM. (in German). A smaller update was done several times, the last one in January 2025. Download PDF of the model.
A description for our members, that illustrates the application of the model in practice and in education can be downloaded after login.
moreDACH KM Glossary
In 2009 the six KM communities in German speaking Europe joined and compiled an aligned glossary of the 50 most important terms and definitions in knowledge management.
During 2020 this Glossary has been revised and updated and aligned with the help of the following communities:
Bundesverband Wissensbilanzierung e.V. (BVWB) (Link)
Dr.-Ing. Kay Alwert
Fachgruppe Zukunft & Wissensmanagement im BVMW (Link)
Andreas Matern
Gesellschaft für Informatik - Fachgruppe Wissensmanagement (Link)
Prof. Dr. Ulrich Reimer
Gesellschaft für Wissensmanagement (Link)
Dr. Manfred Bornemann
SKMF (Link)
Dr. Pavel Kraus
Wissensmanagement Forum Graz (Link)
Dr. Rene Kaiser, Dr. Manfred Bornemann
Download D-A-CH Wissensmanagement Glossar 2020
moreISO 30401
After introducing Knowledge Management and Competency Management into the 2015 update of the ISO norms a new ISO norm has been developed.
The new ISO 30401 describes many aspects of knowledge management that are key for efficiency and efficacy in organizations
SKMF is currently applying the various topics of ISO 30401 in the various roundtables.
For examples the topics of Knowledge transformations (4.6) and Knowledge management enablers (4.7) are discussed at our roundtable in Bern that deals with Communities of Practice.
DIN SPEC 91443
Knowledge management for SMEs
DIN SPEC 91443 "Systematic knowledge management for SMEs - tools and procedures" has been published. This document sets out guidelines for knowledge management tailored to implementability in SMEs (small and medium-sized enterprises). It is available only in German and English.
The guidelines can serve as a bridge to DIN ISO 30401 for companies wishing to introduce a comprehensive knowledge management system in accordance with DIN ISO 30401.
This DIN SPEC was developed under the leadership and with the participation of the GfWM expert group and is available free of charge in the Beuth Webshop.
SKMF members can download it directly after logging in.
moreKM jobs and university research
SKMF serves as an intermediary to bring companies and interested parties together. We hear about new jobs in the KM-Arena. We also receive interview requests from students doing research on various aspects of knowledge management. In addition, we know of organizations that offer positions for interns in knowledge management or related fields.
Are you looking for an experienced KM manager? We can provide you with valuable contacts to KM professionals.
If you are a company interested in offering a student the opportunity to write a thesis in your field, please contact us. Recently, one of our members commissioned a student to conduct a KM maturity analysis and develop a strategic plan for KM implementation.
If you are looking for interview partners with experience in knowledge management for your academic research, please contact us. We are happy to help you with contacts in our SKMF network.
more
KMGN Project Report - Business aligned KM
During 2023/24 a project led by Dr. Pavel Kraus (SKMF, Switzerland) and Dr. Manfred Bornemann (GfWM, Austria) developed a guideline for “Business Aligned KM” by the Knowledge Management Global Network (KMGN) with the following contributors:
Joshua Azaki, Nigeria; Sergio Gisbert, United Kingdom; Dr. Oliver Gutmann, Switzerland; Dr. Moria Levy, Israel; Glenroy London, Trinidad & Tobago; Sabyasachi Parida, Singapore; Dr. Gil Regev, Switzerland; Lynne Schneider, USA; Bart Verheijen, Netherlands.
A scientific paper based on this project has been presented at the ECKM in September 2024.
The download of the full report will be ready at the end of February 2025.
more
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